CUSTOMER CARE
How can we help?
Contact us before ordering if you need product or destination information, and include your order or tracking reference when asking about an existing purchase.
Last updated: September 4, 2026
WhatsApp customer care
Chat with ANSHI EDIT on WhatsApp at +86 138 0799 9979. Never send a card number, banking password, one-time verification code or account password in a message.
Email support
Customer orders and after-sales service: caihua20260201@gmail.com
Business and compliance enquiries: anshiwang47@gmail.com
Helpful information to include
- Your full name and destination country.
- Your order or tracking reference, if you have one.
- A short description of the question or problem.
- Clear photographs of the product and parcel if an item is damaged, defective or incorrect.
Registered business
Pingxiang Nihong Culture Media Co., Ltd. (萍乡市霓虹文化传媒有限公司)
Unified Social Credit Code: 91360302MA3884A40Y
Room 601, No. 14 Jinling West Road, Deng'an Administrative Office, Pingxiang Economic and Technological Development Zone, Pingxiang, Jiangxi, China
江西省萍乡市萍乡经济技术开发区登岸管理处金陵西路14号601室
Return address in China
All returns use the address below in Shenzhen, China. Contact customer care before sending a return to confirm the parcel instructions. The company's registered office is not a return address.
Return address
Recipient: Haiou Direct Shipping +60928 (海鸥直发+60928)
Room 101, Building A, Huanan Science and Technology Park, No. 3014 Banxuegang Avenue, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
Please keep the recipient reference +60928 on the parcel. Contact customer care for the telephone and postal details required by your return carrier.
For eligibility, return costs and refund information, read our Return Policy.